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Online Access Troubleshooting

Troubleshooting information, tips, and contact information for resolving access problems with online library resources.

Get It @

 What is GET IT @ ?  

  • The GET IT @ UJ button (or the FIND IT @ UJ link) is a library online service that provides direct links from a citation in a database (or Library Catalog) to online full-text of an article when available.
  • It also provides a link to allow UJ students, faculty and staff to request an item via Interlibrary Loan (ILL) if the print or electronic version is unavailable. 

I clicked on the GET IT @ link and nothing happens or I see a blank web page; what's wrong? 

  • GET IT links use algorithms to locate the needed item (article, ebook, etc) based on what's known about it: the journal name, volume, issue, ISSN number, article title, author, DOI, etc.
  • Occasionally, the library database providers send incorrect information to GET IT (online link resolver), and it doesn't know (or cannot locate) the correct item address.
  • Additionally, there could be many reasons why a link from GET IT fails, but it's very important to report any online access issues to the Librarians at UJ. Please include the following:  
    • the database, library catalog, or other resources you were using
    • the citation (author, title, journal, volume, page, date) of the item you wanted and  
    • the URL link on the GET IT failed.