Online Access Troubleshooting: Home

In this guide, we included the most common access errors and solutions to them when accessing the library online resources.

If you have more questions about accessing online library resources or using the proxy, contact Tuya at tuya.dutton@uj.edu or 701-252-3467 ext. 5433. If you want to learn how to access library resources off-campus, check out the Off-Campus Access page. 

You may encounter this error message "An error occured Contact your administrator for more information" occasionally when you click on an article or journal URL. This web browser issue can be solved by clearing your browser's cache and cookies regularly.

Solution: Clear your browser search history and then refresh/reload your page. Not sure how to do it? We have simple instructions on How to Clear your Browser Cookies.

When you access or try to email article citations to yourself or someone else in ProQuest Academic Databases, you may encounter this error message: ERROR for site owner: Invalid domain for site key".  This is web browser issue that can be solved by clearing your browser's cache and cookies regularly.

Solution: Clear your browser search history and then refresh/reload your page. Not sure how to do it? We have simple instructions on How to Clear your Browser Cookies.

If you encounter this error message "This site can't be reached" at www.uj.edu or www.uj.edu/library website, please contact Technology Help Desk (IT). 

GET IT! is a library online service that provides direct links from a citation in a database (or Library Catalog) to online full-text of an article when available. It also provides a link to allow UJ students, faculty and staff to request an item via Interlibrary Loan if the print or electronic version is unavailable.

GET IT links use algorithms to locate the needed item (article, ebook ...) based on what's known about it: the journal name, volume, issue, ISSN number, article title, author, DOI, etc. Occasionally, the library database providers send incorrect information to GET IT (online link resolver), and it doesn't know (or cannot locate ) the correct item address. Additionally, there could be many reasons why a link from GET IT fails, but it's very important to report any online access issues to the Librarians at UJ. Please include the following: 

• the database, library catalog, or other resources you were using
• the citation (author, title, journal, volume, page, date) of the item you wanted and 
• URL link on the GET IT failed.

Example Screenshots:

If you encounter this error message "this web property is not accessible via this site" contact Tuya at tuya.dutton@uj.edu or 701-252-3467 ext. 5433. 

If you encounter this error message "File missing: docs/sysepnd.htm today" contact Tuya at tuya.dutton@uj.edu or 701-252-3467 ext. 5433. 

If you are using Microsoft Edge, follow these steps to clear your search history. 

1. Select Settings and more  > Settings  > Privacy, search, and services.
2. Under Clear browsing data, select Choose what to clear.
3. Choose a time range from the Time range drop-down menu. We recommend All Time.
4. Choose the types of data you want to clear (see the table here for descriptions). For example, you may want to remove browsing history and cookies but keep passwords and form-fill data.
5. Select Clear now.

If you are using Google Chrome, follow these steps to clear your search history. 

1. At the top right, click More 
2. Click History  History.
3. On the left, click Clear browsing data. A box will appear.
4. From the drop-down menu, select how much history you want to delete. To clear everything, select All time.
5. Check the boxes for the info you want Chrome to clear, including “browsing history." Learn more about the types of browsing data you can delete
6. Click Clear data.

If you are using Firefox, click here.